Service parts to keep your HEX hubs running smoothly!
The Gravity Cartel offers a simple 120 Day Return Policy. If you are not 100% satisfied with your purchase, you may return your web order from The Gravity Cartel for a full refund within 120 days from the date of purchase.
The returned items must be unworn, unused, and un-mounted in original packaging. An RMA # is required for all returned items.
To process a return with The Gravity Cartel simply email email@example.com, provide your order number, and the item(s) you would like to return. Our returns department will provide additional instructions and begin your returns process with you.
Exchanges are simple with The Gravity Cartel. Simply return and repurchase your desired item. This ensures the item you would like in exchange is not sold while your return is in transit and gets you riding quicker.
Please note that International orders do not qualify for a refund of duties and taxes that may have been applied during the initial shipment of your order. The Gravity Cartel will apply a restocking fee and/or has the right to refuse any returned item(s) if used, worn, or mounted. A return will not be accepted without an RMA #.
Free Ground Shipping
It’s easy! Free Ground Shipping on all orders over $60 (before tax) to the USA. Orders received before 2pm M-F should ship same day. Sorry some restrictions do apply:
We do not ship on Saturday or Sunday; however, your order will ship on the following business day.
It is also important to note that shipping delays do occur and are out of our control.
COVID19 Update: We are shipping all orders within 24 hours M-F, however our service providers (USPS, UPS, FEDEX, DHL) have temporarily suspended their Guaranteed Delivery Dates. All shipping times are estimates only at this time.