Mountain biking, at times, can be a contact sport and inevitably things get damaged.
Because of this, The Gravity Cartel offers a pro-rated crash replacement program to the original owner from the date of purchase up to three (3) years on select SPANK and iXS goods. Products bought second hand, used, or through unapproved vendors do not qualify.
For assistance, please email email@example.com with the subject line “Crash Replacement”. In your email, please include:
- Full name of owner
- Current address and phone number
- Proof of purchase with purchase date in claimant’s name
- Photo(s) of crash damage – please provide multiple angles.
Once received, a customer service representative will contact you and provide a discount code for use on the Gravity Cartel website. Terms and conditions apply:
- Your code only applies to replacing the item(s) in your claim – the discount cannot be applied to items outside the product(s) originally damaged. In short, you cannot ‘swap’ items with your discount – i.e. if you damage a helmet, your code is good to replace it with another helmet.
- Your crash replacement code is only valid for 6 months from the issued date. Product availability is subject to stock on hand.
- Any crash replacement code cannot be combined with other discounts of any kind such as sales promotions or pro-deal discounts.
- Any code issued is only valid for use directly on the Gravity Cartel website and cannot be redeemed through other vendors/ retailers.
- This policy does not apply to normal wear items such as bearings, pedal pins, grips, etc. Qualification under this policy is solely determined by the Gravity Cartel.
- The discount offered is determined by the age of the product:
√ Under 1 year from date purchase > 50% off MSRP
√ In between 1 to 2 years from date purchase > 40% off MSRP
√ In between 2 to 3 years from date purchase > 30% off MSRP